Refunds and Returns
Refunds & Returns
At BEAUTI.sa, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we have a straightforward and customer-friendly Refunds & Returns policy in place. Here's what you need to know:
Returns Eligibility:
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Products can be exchanged within 14 days of purchase, provided the original invoice is presented with the amounts paid.
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Products can be returned within 7 days of purchase, provided the original invoice is presented with the amounts paid.
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Discounted or promotional items cannot be returned or exchanged.
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Electrical items can only be returned or exchanged if a manufacturing defect is present.
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For any return or exchange, the product must be in its original condition, unused, and in complete packaging with the original tags intact.
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Products that have been engraved or customized cannot be returned or exchanged.
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The original invoice is required for any return or exchange. If the original invoice is not available, the process cannot be completed.
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Gift vouchers cannot be exchanged for their cash value during purchase, return, or exchange
Initiating a Return:
- Contact Us: If you wish to return a product, please reach out to our customer support team within 15 to 30 days from the date of delivery, Returns & Refunds on Promotional items must be reported within 15 days of purchase & 30 days of purchase on full priced items. You can contact us through our Contact Us page or through our Customer Service Email hello@BEAUTI.sa or through Whatsapp +966580392798
- Provide Details: Kindly provide your order number, the name of the product you wish to return, and the reason for the return.
Return Process:
Our customer support team will guide you through the return process and provide you with a return authorization.
- Pack the Product: Carefully pack the product in its original packaging to prevent damage during transit.
- Return Shipping: As we are keen on our customer's full satisfaction especially while using BEAUTI products, any request for returns will covered by BEAUTI with no extra charge on the customer noting that the customer abides by the above return policy instructions.
- Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will initiate the refund process.
Refund Process:
- All payments made through Tabby and Tamara are subject to the terms and conditions of the respective third-party provider.
- Processing Time: Processing time differs depending on your payment provider's policies. please refer to the below table for full details:
| Debit Cards | 10-15 Business Days |
| Credit Cards (Visa or Mastercard) | 5-7 Business Days |
| Banks | 20 Business Days |
| Cash on Delivery | 3-10 Business Days |
If you have any questions about our Refunds & Returns policy or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help you through the process and address any concerns you may have.
In case of refund delay please reach out to our Customer Support Team.
We are committed to ensuring your satisfaction and making your shopping experience with BEAUTI.sa exceptional in every way. Thank you for choosing us for your beauty needs!