new FAQs

We offer a curated selection of authentic niche fragrances sourced directly from the official distributers in addition to a wide category range of cosmetics, luxury household devices and more.

You can check the availability of any item on its product page; out-of-stock items will be clearly indicated.

Selected orders will include complementary samples, allowing you to try new products before committing.

All our products are 100% authentic, directly supplied by the official distributors of the brands whether locally or globally

Browse our website, select your desired products, and proceed to a 1 step checkout seamless shopping experience.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and more; in addition to Tabby, Tamara, Cash on Delivery Option & E-vouchers!

Your security is paramount; our site employs advanced encryption techniques to ensure your information remains private. You can find the full security measures details under Payment & Security Page

Orders can be adjusted or cancelled within a specific timeframe; please refer to our order policies found under "Returns & Refunds" Page.

Shipping costs vary based total order value. We offer complimentary shipping on orders above 199 Sr & 35Sr on orders that are less.

We strive for quick processing times, typically dispatching orders during the same day when placed before 2:00 PM

We are currently delivering locally to all cities within Saudi Arabia

Upon dispatch, you'll receive a tracking number, allowing you to monitor your package's journey.

Customer satisfaction is crucial; we offer a generous return window for unopened and unused products.

Simply follow our easy return steps detailed on "Returns & Refunds" Page for a hassle-free process.

Refunds are typically processed within a specific number of days based on the payment method used while processing your order. All details could be found under Returns & Refunds Page

In such rare cases, please contact our customer service team who will immediately find a swift resolution.

Click on the "Sign Up" link on our site and follow the simple registration process for a personalized shopping experience.

Choose the "Forgot Password" option on the login page and follow the prompts to set a new password.

Registered users enjoy full account visibility with the option to view all past orders and re-ordering mechanism. Moreover, all previous shipping details will be registered for a faster checkout process.

We source products directly from brands or authorized distributors, ensuring their authenticity.

All products undergo strict quality checks before being listed on our site, moreover, we conduct quality frequent quality check control measures in our warehouses to ensure efficient stock storage mechanism.

All products, especially those with special requirements, are stored in optimal conditions to retain their efficacy.

Enter your promo code at checkout in the designated box to apply your discount.

Our system typically accepts one promo code per order unless otherwise specified.

Subscribe to our newsletter and follow our social media channels for the latest offers and updates.

Some exclusions might apply to promotions; always check the terms and conditions for clarity.

Reach out to us via email, phone, or our on-site chat feature for any inquiries or assistance.

Our dedicated team is available during standard business hours, with specific timings listed on our contact page.

Yes! We you are more than welcome to visit our Boutique at Red Sea Mall. Location details can be found under our "Store Locator" section.

We value your opinion; product review options are available on each product page, and general feedback can be submitted via our contact form. Moreover, you will receive a review us form upon each order.

Yes, you can select the gift-wrapping option during checkout for a special touch.

Gift cards are available in various denominations, perfect for any occasion.

Click on the newsletter sign-up link or, to unsubscribe, follow the link at the bottom of any of our email newsletters.

YES! We offer complimentary engraving service both online and instore on perfumes. Make sure you include your text when you add your perfume to the cart. You can find all engraving possibilities under "Engraving" section.