FREQUENTLY ASKED QUESTIONS
WHAT IS BEAUTI?
BEAUTI is the leading beauty retailer in Saudi Arabia and has been in the beauty business for over 2 years now. BEAUTI has developed the insight and expertise into the world of beauty. with fragrance, makeup and skincare at the heart of their expertise. BEAUTI appreciates its consumers and their distinctive tastes and their uniqueness, BEAUTI experience its vibrant world of beauty where you can feel the Magic of fragrance, the adventure of makeup and the perfection of skincare.
How do I place an order?
Find the product(s) you would like to purchase by browsing the site or by using the search bar. On any page, click “ADD TO BAG” to begin the checkout. To have your items shipped, go to the then click the “GO TO CART” button, in your cart and log on your account to enter your shipping and payment information. Submit your order and wait for a confirmation email that will update you of its status.
Can I track my order?
Yes, you can. By using this Link: BEAUTI Account
you can View all your Orders, then select order number
Can I cancel my order?
We understand that sometimes you might change your mind regarding your purchase. If you do So before receiving your order, just call the Customer Service to cancel your order and we will use our best endeavors to cancel it providing your order has not yet been dispatched. If your order has already been dispatched, Cancellation will be treated as a Return. Please refer to our Return/Other section of the Terms and Conditions for further information. In all circumstances, you can always contact our Customer Service for any assistance.
What should I do if I receive an incorrect or faulty item?
If, as a result of such error, you receive the wrong product or a faulty product, you only have to return the product to us in its original box and packaging intact within 7 days of receipt. Please refer to the Return section below for further information.
How can I pay for my order?
We accept the following payments methods: credit card, debit card, VISA, MASTER CARD, Cash on delivery, BEAUTI Loyalty Points and Gist Cards.
When will I be charged?
If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order
If you will pay Cash, once you receive your order, you will pay cash (or by card if the shipping company is providing these services)
Is it safe to order online?
We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
DELIVERIES & Shipping:
Where do We deliver?
Our courier delivery service company delivers to the Kingdom of Saudi Arabia and Dubai.
How much does delivery cost?
For all orders of and above 199 SAR, if you chose to pay:
- By credit/debit card or pay with your BEAUTI Points, delivery will be free of charge;
For all other orders below 199 SAR, if you chose to pay:
- By credit/debit card or with your Faces Beauty Rewards Points delivery fee will be 35.00 SAR or what is equivalent to it in selected Currency.
- Cash on delivery, delivery fee will be SAR 20.00 inside Saudi Arabia ONLY.
How long will delivery take?
Your order will be delivered within 3 to 5 Business days inside Saudi Arabia.
What if I am not in when my parcel is delivered?
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order Mostly it will be delivered through the Nearest BEAUTI Store.
Can you deliver to a different address than my billing address?
Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and shipping address.
What if my Purchases does not arrive?
In such a case please contact our Customer Service who will be happy to assist you.
How Can I Return an Item?
by Contacting BEAUTI Customer Service on email@example.com and state your reason for the return
How long I must return an item?
- Wrong, defective or damaged product
We endeavoring to provide an accurate description of the products on BEAUTI Website. Likewise, we always endeavor to supply through our Website products approved by the Saudi Food and Drug Administration, and we take particular care to ensure that the products reach you long before their expiry dates (if and when applicable).
However, we must recognize that Mistakes may occur.
If, as a result of such Mistake, you receive:
- the wrong product.
- a product that does not fit the description provided on the Website.
- a product that is damaged or defective.
please logon into your account and fill in the Return Form in order to start the return process and our Customer Service will call you to assist you with your request.
You may return the product(s) by visiting your nearest BEAUTI store.
If you are not able to visit a BEAUTI store, please contact our Customer Service who will assist you accordingly.
The product must be returned to us in the same condition as received and in its original box and packaging intact, within 7 days of receipt of your order. The original invoice must be presented along with your ID.
Once we have received and inspected the returned product(s), we will refund the price and any applicable delivery charge.
If your Payment was:
- by credit/debit card, we will process the refund by crediting within a reasonable period of time the same credit/debit card used during the order process;
- with BEAUTI Points, your points will be credited back to your BEAUTI Loyalty account within a reasonable period of time.
- cash on delivery, please return the product(s) to your nearest BEAUTI store, and you will receive a store credit note for the same amount to be used within our stores only.
Returns for any reasons other than the ones defined in the section above will only be accepted in your nearest BEAUTI Store.
There may be situations in which you are not able to return a product within the 7 days of receipt, in such cases please contact our Customer Service or through the Contact Us page and file a request. Requests are handled on case by case basis at our discretion.
How much does it cost to return an item?
Return is free of charge in case of wrong, defective or damaged product only.
Can I have an exchange instead of a refund?
of course, Yes. You may exchange your product(s) by returning it(them) to your nearest BEAUTI store within seven (7) days of receipt of your order.
The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.
Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):
- of the same value; or
- of a lower value, in which case any excess will be refunded to you; or
- of a greater value, in which case you will have to pay the price difference at the time of the exchange.
MY BEAUTI ACCOUNT
How do I create an account?
- To create an account please visit the following Link : BEAUTI Account
How can I edit my information?
You can edit your personal information by visiting the following
What should I do if I have forgotten my password?
If you have forgotten your password, you can visit the following Link BEAUTI Login then Click on Forget Password Link and type your email address we will send you a Reset Password Link you can access and type in New Password.
How do I unsubscribe from your newsletters?
- a) Click the ‘UNSUBSCRIBE’ link in our emails
b) Contact our Service Center on firstname.lastname@example.org
Can I close my account?
You can close your account at any time via our Service Center or Contact us at email@example.com
How can I contact the Customer Service?
- Chat: through the Small Icon on the Bottom Right Corner to Directly Chat to Our Customer Service
- Email: Contact our Service Center on firstname.lastname@example.org